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Find helpful information and answers to your questions below.

Our Motorcycles
Charging
Is it safe to charge my LiveWire motorcycle daily?
Yes. LiveWire motorcycles can be charged every day. Whether you are at home or on the road, you can start the day fully charged up. You can also charge multiple times per day to further extend your adventures.
Is it safe to charge my LiveWire motorcycle in the rain?

Yes, it's OK to charge your bike in the rain - the vehicle inlet is weather resistant. If using the Electric Vehicle Supply Equipment (EVSE), ensure the outlet end is protected from the weather.

What can I do if charging doesn't start successfully at a charging station?

Make sure you are initializing payment with the charging station before you connect the charging cable to your LiveWire motorcycle. Once payment has been completed, turn the motorcycle ignition switch to the ON position, then connect the EVSE cable. Once the connection is successful and the bike is actively charging, you can switch the ignition back to off.

If the station fails to initialize charging, disconnect the EVSE and restart the process up to two more times to try and establish a proper connection.

Technology
How do I plan a ride on my LiveWire motorcycle?

You can plan custom rides - including points of interest and charging spots - in the free LiveWire mobile apps. Learn more about the LiveWire apps' features here.

Maintenance
How easy is it to maintain a LiveWire motorcycle?

LiveWire motorcycles are convenient to own: there's no engine oil to change, and no spark plugs, air filter or primary drive to service. Electric power also eliminates maintenance issues associated with ethanol gasoline and off-season storage. LiveWire motorcycles do require inspection or service of some mechanical and consumable items, such as (but not limited to) the drive belt tension, transmission fluid, brake fluid & brake pads, and tires, at recommended intervals and pre-ride. The maintenance schedule for your bike can be found in the Maintenance section of your owner's manual.

Where can I have my LiveWire motorcycle serviced?

An authorized LiveWire location can do service and warranty work on your motorcycle. Use our Locator to find a participating LiveWire location near you.

Does maintenance have to be performed by a LiveWire dealership?

No, maintenance can be performed by the shop of your choice or by yourself as long as everything is performed per LiveWire specifications and follows the maintenance schedule in the owner's manual. Keep in mind that LiveWire locations have specific training on these vehicles and have access to all the highest quality OEM parts. For that reason, we still recommend letting a LiveWire location perform your vehicle's maintenance.

Where can I find the required maintenance schedule for my bike?

The maintenance schedule for your bike can be found in the Maintenance section of your owner's manual. The service intervals in the maintenance schedule are based on average riding conditions.

Service
If I am having issues with my LiveWire motorcycle, what can I do?

You can reach out to our team of LiveWire Gurus and we'll offer you direct support. You'll find our contact details here. If you are having a mechanical issue with your LiveWire, you may also contact your local authorized LiveWire location to schedule an appointment to have your motorcycle looked at. Use the Locator to find a LiveWire location near you.

Are there any open recalls on my vehicle?

Visit the Safety Recall Information page to see open recalls for your vehicle. Additionally, any authorized LiveWire location can provide this information when you provide your Vehicle Identification Number (VIN).

Owner's Manual
How can I get an owner's manual or service manual for my LiveWire motorcycle?

You may view your owner's manual on our Resources page. A complete service manual can be purchased by contacting your local authorized LiveWire location or by visiting our Service Information Portal.

S2 Mulholland
Charging
What are the charging options for the S2 Mulholland?

The S2 Mulholland can be charged at any compatible charging station, or with its included charge cord and a standard household outlet.

  • Level 1 (standard household outlet): the S2 Mulholland can be charged from 0% to 100% in 9.1 hours 
  • Level 2: the S2 Mulholland can be charged to 80% in only 78 minutes at public Level 2 charging stations found nationwide
How much range does the S2 Mulholland have?

The S2 Mulholland has 121 miles of city range, 91 miles of combined city and highway range and 73 miles of highway range at a sustained speed of 55 MPH. We estimate our riding range per the Motorcycle Industry Council's recommendations and the SAE J2982 test procedure.

Configuration and Specs
How much power does the motor make?
The S2 Mulholland is powered by an electric motor rated at 84 horsepower (63kW) and producing 194 ft. lbs. of torque.
How fast does the S2 Mulholland go?
The S2 Mulholland has a top speed of 99 MPH and goes from 0-60 MPH in 3.3 seconds.
How much does the S2 Mulholland weigh?

The S2 Mulholland weighs 432 lbs. For detailed specifications, visit the S2 Mulholland webpage.

S2 Del Mar
Charging
What are the charging options for the S2 Del Mar?

The S2 Del Mar can be charged at any compatible charging station, or with its included charge cord and a standard household outlet.

  • Level 1 (standard household outlet): the S2 Del Mar can be charged from 0% to 100% in 8.4 hours 
  • Level 2: the S2 Del Mar can be charged to 80% in only 78 minutes at public Level 2 charging stations found nationwide
How much range does the S2 Del Mar have?

The S2 Del Mar has 113 miles of city range, 86 miles of combined city and highway range and 70 miles of highway range at a sustained speed of 55 MPH. We estimate our riding range per the Motorcycle Industry Council's recommendations and the SAE J2982 test procedure.

Configuration and Specs
How much power does the motor make?
The S2 Del Mar is powered by an electric motor rated at 84 horsepower (63kW) and producing 194 ft. lbs. of torque.
How fast does the S2 Del Mar go?
The S2 Del Mar has a top speed of 103 MPH and goes from 0-60 MPH in 3.0 seconds.
How much does the S2 Del Mar weigh?

The S2 Del Mar weighs 436 lbs. For detailed specifications, visit the S2 Del Mar webpage.

LiveWire ONE
Charging
What are the charging options for the LiveWire ONE?

The LiveWire ONE can be charged at any compatible charging station, or with its onboard charger cable and a standard household outlet.

  • Level 1 (standard household outlet): 13 miles range per hour of charged
  • Level 2: the LiveWire ONE can be connected to a Level 2 charge unit but will be charged at the Level 1 rate
  • DC Fast Charge: the LiveWire ONE can be charged to 80% in only 40 minutes, and fully charged in one hour using DC fast charging stations found nationwide.
What kind of connector does the LiveWire ONE require to use DC Fast Charging?

The LiveWire ONE can be charged at any compatible CCS Combo 1 station, the ubiquitous DC Fast Charging standard across the US. Check out Google Maps to see how many compatible charging stations are nearby. The free LiveWire mobile app also allows you to search for CCS Combo 1 charging stations.

How much range does LiveWire ONE have?

The LiveWire ONE has 146 miles of city range, 95 miles of combined city and highway range and 70 miles of highway range. We estimate our riding range per the Motorcycle Industry Council's recommendations and the SAE J2982 test procedure.

Configuration and Specs
How much power does the motor make?
The LiveWire ONE is powered by a H-D Revelation permanent-magnet electric motor rated at 100 horsepower (75kW) and producing 84 ft. lbs. of torque.
How fast does the LiveWire ONE go?
The LiveWire ONE has a top speed of 110 MPH and goes from 0-60 MPH in 3.0 seconds.
How much does the LiveWire ONE weigh?
LiveWire ONE weighs 562 lbs.
Purchasing
How to Purchase
Where can I buy a LiveWire electric motorcycle?

LiveWire motorcycles are distributed exclusively through our authorized LiveWire locations and can also be purchased here on www.livewire.com. You can reserve your motorcycle purchase by building your ideal bike configuration and making a reservation here. We also offer a limited inventory of lightly used, fully warrantied ExFactory motorcycles for purchase at www.livewire.com/factory-fleet 

How can I buy a LiveWire motorcycle?

You can either start your LiveWire purchase online at www.livewire.com by placing a refundable $250 deposit, or you can visit a LiveWire location. You'll find a list of current LiveWire locations here.

Can I buy a LiveWire motorcycle if my state does not have a LiveWire location?

Anyone can purchase a LiveWire motorcycle by visiting one of our LiveWire locations. If there is no location near you, you can purchase online here at www.livewire.com. Configure your bike here and place a no-obligation, refundable $250 deposit to initiate your purchase. Our team of Gurus will guide you through the process.

How can I track my order?
Please contact your LiveWire Guru with any questions about your order. We're available via phone, email, text, Facebook Messenger and via chat right here on the website.
Can I purchase a LiveWire motorcycle without a motorcycle license?

Yes, you may purchase a LiveWire motorcycle without a valid motorcycle license. However, a valid motorcycle license is required to legally operate a LiveWire motorcycle on the street.

Can I buy a lightly used, ExFactory LiveWire ONE?

On rare occasion you’ll find lightly used, fully warrantied ExFactory inventory available for purchase. Our ExFactory bikes were previously used for demos or display, and were maintained to our quality standards by in-house LiveWire technicians. Head over to our ExFactory page to reserve yours today, or sign-up to be notified when bikes become available.

Does LiveWire offer Fleet vehicle sales for police & rescue?

Yes, LiveWire electric motorcycles offers fleet sales for government, campuses, events, and parks. Enjoy the rider & community benefits with our electric motorcycles. To learn more about our Fleet vehicles, cost of ownership benefits and success stories, visit our Fleet Vehicle Sales page today.

Locations
Where is my nearest LiveWire location?

Use the Locator to find a LiveWire retail and service location near you.

Do you ship?

We may be able to ship a LiveWire motorcycle to your door, depending on your location. Contact a LiveWire Guru to explore your options.

Trade Ins
Can I exchange my current motorcycle for a new LiveWire motorcycle?
Yes. We evaluate your current motorcycle (of any brand) and offer you a guaranteed trade-in value that can be used as a part payment for your new LiveWire motorcycle. You'll just have to share some information and photos of your bike, no need to visit a LiveWire location with your trade-in. We'll come and collect it.
Tax Incentives
Federal Incentives
What is the difference between a tax credit and a rebate?

A tax credit is an amount of money that taxpayers can subtract from taxes owed to the government. A rebate is a return of a portion of a purchase price. To learn more about the details of the Federal Government Electric Vehicle Tax Credit, visit the IRS website from our Incentives page.

Is my LiveWire motorcycle purchase eligible for an incentive?

There are no active federal tax incentives available for LiveWire motorcycles or any 2-wheeled EVs right now. Local state incentives may still exist, however - check our Incentives page for the latest details. 

Potential government incentives are identified for informational purposes only. Availability and eligibility vary, may change without notice and are beyond the control of LiveWire. Eligibility and amount of credits and rebates depend on each personal situation. All customers should consult a tax professional and their state or federal agency for details and eligibility requirements.

Financing
Credit Approval
Can I apply for credit online?

Yes. You can apply for credit and get an instant decision online here. You can also apply for financing on your LiveWire purchase after placing a reservation online.

Is it safe and secure to apply for credit online?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include sending your information over an encrypted connection and storing any data in a secure database.
My credit is bad. Should I still submit an application?
There are many factors that go into the decision along with your current credit situation. We will not know if you would qualify for financing until your application has been reviewed.
I want to find out information about my credit history. How can I do that?
Your online decision will contain a link to retrieve your Credit Score Disclosure Notice, which contains your FICO score and information about the credit reporting agency used to obtain your credit report. Contact the credit reporting agency used in order to obtain a copy of your report.
What factors are used to determine my creditworthiness?
Many factors are used to determine creditworthiness. It is always advisable to follow-up with our LiveWire Gurus if you don't receive an approval through the online system. Your credit situation is unique and a LiveWire Guru can help determine what options you may have in order to help get you on the road. You may obtain a copy of your credit report by contacting the credit reporting agency listed on your Credit Score Disclosure Notice, which is provided via link on your online credit decision.
I want to know the interest rate on my credit approval. Can you tell me that now?
Please contact your LiveWire Guru to get the interest rate options that are available to you. We're available via phone (855-EVRider, or 855-387-4337), email (CustomerSupport@LiveWire.com), or LiveWire.com live chat.
Is my approval transferable to another person?
No, your credit decision is specific to you and may not be used to obtain a loan to purchase a bike for any other individual.
Loan Application
I did not receive confirmation of my application submission. What do I do?

If you didn't receive a confirmation email, the application may not have gone through, or your email address may have been input incorrectly. To confirm submission, reach out to a LiveWire Guru through chat or by one of these methods.

Who is the lender if I finance a LiveWire motorcycle?
Your loan would be provided by Eaglemark Savings Bank, a subsidiary of Harley-Davidson Financial Services (HDFS).
How do I make changes to my submitted application?
If you would like to make changes to your financing application, please reach out to a LiveWire Guru via phone (855-EVRider, or 855-387-4337) , email (CustomerSupport@LiveWire.com), or LiveWire.com live chat.
What information is required to apply online?
You will be asked to provide basic information such as your address, contact information, date of birth, Social Security number, income, and employer.
Can I add a joint applicant to an existing online application?

No, however you may submit a new joint application for credit using the Online Application form.

With a joint application, are both applicants on the loan title?
Only the primary applicant is required to be on the title, however both applicants can choose to be included.
Once I’ve applied, how do I find my decision?
In most cases, the Online Application will provide a real-time response. But if you don't receive an online approval, a LiveWire Guru will reach out to you to discuss options.
If I apply for credit, am I required to make a purchase?
Your application for credit does not obligate you in any way. Your application simply provides you with information that may assist you when discussing your purchase with your LiveWire Guru.
How much down payment will I need?
You can discuss down payment options with your LiveWire Guru. Various programs may be available depending on your credit decision.
How long is my decision valid?
Online decisions are valid for 30 days.
What is the maximum term I can finance the bike for?
Please discuss loan terms with your LiveWire Guru. Terms vary based on a number of factors. Your LiveWire Guru will be able to structure your loan to best fit your needs.
What do you do with my contact information?

LiveWire may use your contact information to contact you via phone or email to help complete your LiveWire purchase. Please see our Privacy Policy for additional information.

Income
Am I able to include part-time or bonus income for my credit application?
Add all income sources together when entering your annual gross income into the Online Application.
Should I include my total annual household income, or only individual income?
You should only use your individual gross income for application purposes. If you would like to include your spouse's gross income, then your spouse will need to apply as a joint applicant.
Do I need to deduct or include alimony, child support and/or separate maintenance as part of my annual income?
Alimony, child support and/or separate maintenance need not be revealed if you do not wish to have it considered as a basis for repaying this obligation.
What documentation do I need to provide for proof of income?

Income must reflect the applicant(s) name listed on the application. The following documents are considered acceptable:

  • Pay stub - Must show company name, applicant's name and/or complete/partial Social Security number, dated within 30 days from the date submitted.
  • Social Security Benefits - Most recent annual award letter from the Social Security Administration OR a bank statement* that is no more than 90 days old showing direct deposits from the US Treasury.
  • VA Benefits - Most recent annual award letter from the VA Benefits Administration OR a bank statement* that is no more than 90 days old showing direct deposits from the US Treasury.
  • Retirement / Pension - Most recent pension statement OR a bank statement* no more than 30 days old showing direct deposits from the provider.
  • Leave and Earnings Statement (L.E.S.) - Must be from the last 30 days (government applicants only).
  • Alimony or child support income - Court documentation stating the applicant is receiving the payments.
  • Rental Income - Most recent year 1040 Tax Return with Schedule E.
  • Self-employed (includes all 1099 employees) - Provide 1040 tax forms AND all accompanying schedules (current tax season, prior year) with the applicant's name on it.
  • For bank statements where there is a joint account holder, we must be able to identify the recipient of the direct deposit on that line item in order to consider unless the joint account holder is also the joint applicant.
Why do I need to provide proof of income?
At times, proof of your income may be required in order to confirm your credit decision. Your LiveWire Guru will be able to provide more specific guidance. Typically, a recent paystub from your employer is required, or your most recent tax returns if self-employed.
Ownership
Warranty
Will I receive a warranty for my motorcycle?
Yes. All new LiveWire motorcycles come with a 2-year limited warranty with unlimited mileage. The battery (RESS) comes with a 5-year limited warranty, also with unlimited mileage. To take advantage of your warranty, contact any authorized LiveWire location.
Is my factory warranty valid at any authorized LiveWire Store?
Yes. Any authorized LiveWire location can provide service and warranty work for your motorcycle.
Do warranty repairs have to be performed by a LiveWire dealership

Warranty repairs must be performed by a LiveWire location in order to be completed at no cost to the vehicle owner. Please find a list of current LiveWire locations here.

How do I obtain warranty coverage on my LiveWire accessories and parts?
Any authorized LiveWire Store can provide service and warranty work in relation to your genuine LiveWire Parts and Accessories.
How do I initiate a warranty claim?
Any authorized LiveWire location can provide service and warranty work in relation to your genuine LiveWire Parts and Accessories.
Who can I contact with questions concerning coverage under my "extended service" contract plan?
Please contact CNA National Warranty, the administrators of the contract, at 1-800-527-7665 with any questions.
Service
How do I get a replacement key for my motorcycle?
Please bring your vehicle to any authorized LiveWire location. You should be prepared to provide proof of ownership.
LiveWire App and Connect
Connectivity
What features do you get with LiveWire Connect?
LiveWire Connect provides convenience and peace of mind by allowing you to connect remotely to your LiveWire motorcycle, right from your mobile phone. You can view key vehicle health information including security notifications, track a stolen vehicle, find a charge station, view charging status, receive maintenance reminders, and more.
What motorcycles are compatible with LiveWire Connect?
LiveWire Connect is available on all LiveWire models.
Is there a cost associated with LiveWire Connect?
No, LiveWire Connect is 100% free to LiveWire owners.
If I sell my LiveWire Connect-capable bike, do I need to cancel my LiveWire Connect service?
If you sell your LiveWire Connect-compatible bike and have activated LiveWire Connect, you should cancel the service in your LiveWire mobile app.
How do I sign up for LiveWire Connect?

If you own a LiveWire Connect compatible motorcycle, you may sign up at any time via the LiveWire mobile app that's compatible with your motorcycle.

How do I activate LiveWire Connect on my LiveWire?
  • Download the LiveWire App and login or create an account.
  • Add your VIN to your account.
  • Click "Activate Now" on your bike's detail screen.
  • Follow the activation prompts in the LiveWire App.
How does LiveWire use the data from my bike?

Vehicle usage data will be leveraged to provide the LiveWire Connect service and personalize and improve LiveWire Connect and other LiveWire products and services, as further detailed in the LiveWire Privacy Policy.

How long does a software update for my motorcycle take?
Software updates are rare, but take approximately 4-8 minutes. During this time, your bike will be immobilized.
How do I cancel my LiveWire Connect service?
You may cancel the service at any time via the LiveWire App. If additional assistance is needed, call the customer contact center toll free at 866-895-4707 or +1 414-343-4736.
LiveWire App
My data is not showing in the mobile app, why?
  • Be sure you have added your LiveWire bike to your profile on the LiveWire App. Ensure your bike's VIN is correct. If the message on your motorcycle reads "inactive" or "activation required", follow the prompts in the App to activate your LiveWire Connect service.
  • If your app indicates that data will populate shortly after your next ride, check in the "My Profile" section of the LiveWire App and go for a ride if needed.
  • Ensure your bike is in an area that has cellular service and a GPS signal.
How can I report my bike as stolen?

Open the LiveWire mobile app and select your LiveWire Connect-compatible bike. From the Bike Status page, scroll down to the Bike Security section and select "Report Bike as Stolen", you will then be asked to confirm that is has been stolen, and to confirm your identity by re-entering your username and password. Upon reporting your bike as stolen in the mobile app, you are now able to view the location of your bike on a map, and be able to share the location of your bike with others by selecting (Share Location) from the Bike Security section of your mobile app. We advise you to use this functionality to share the location with your local law enforcement. We advise that you file a stolen police report with your local authorities.

Important Note: reporting your vehicle as stolen within the LiveWire app does not automatically share this information with LiveWire or with law enforcement. It will, however, give you a shareable link that allows you to share its tracking information as needed.

How do I turn off notifications from the mobile app?

Open your LiveWire mobile app and select your motorcycle. Select Manage Notifications -> Security Notifications/Manage Notifications -> Toggle Notifications Off. You'll always receive a notification if software updates for your bike are required.

How do I delete my LiveWire account?

To delete your LiveWire account, follow these steps:

  1. Open the LiveWire mobile app on your smartphone.
  2. Tap the profile picture in the top-right corner.
  3. Tap 'Delete Account' and reauthenticate to confirm your decision.

The account deletion will be processed immediately and will apply to anywhere that you use a LiveWire account.

Can I delete my information from LiveWire’s systems?

Yes. You can instruct us to delete your personal data from our systems by sending an email to DataPrivacy@LiveWire.com. Please provide sufficient information with your request to allow us to verify that you are indeed the person who is requesting their data be deleted.

LiveWire.com
Website Support
How do I unsubscribe from LiveWire emails?
LiveWire marketing emails include a Unsubscribe link at the footer of the email. Click there to unsubscribe from future email updates from LiveWire.
How do I submit an idea or suggestion to LiveWire?

Visit the Contact Us page for details on how to submit your idea.

Shop
Return Policy
  • LiveWire Accessories, Stock Replacement Parts and Apparel purchased from the LiveWire Shop may be returned within 45 days of the ship date. Some restrictions apply.

  • Items must be unused and in the original condition you received it and including the original packaging material, box or tags. Refund will not be processed if item is scratched, soiled or damaged due to wear or installation.

  • We do not accept the return of lubricant, coolant, 12 volt batteries or J1772 cables.

  • Your refund will be processed once we receive the returned items. Credit will be applied to your credit card or original payment method. It may take 5-10 business days for it to be posted to your account.

  • LiveWire will send a prepaid shipping label to the original shipping address at no cost to you.

  • We do not accept exchanges. Please start a return for the original item and place a new order.

  • Orders may be cancelled if they have not been shipped yet. A full refund will be processed.

Return & Cancellation Process

Email ecomorders@livewire.com or call 855-387-4337 to request a return or cancellation. Include your name and order number. We will send you a prepaid label to ship the items back to us. 

Test Rides
Motorcycle License
Can I test ride a LiveWire motorcycle without a valid motorcycle license?

No, a valid motorcycle license is required to legally operate a LiveWire motorcycle on the street.

Where can I get information about obtaining a motorcycle license?

The Motorcycle Safety Foundation can help you find a new rider class in your area.

Test Ride Locations
Where can I test ride a LiveWire before purchasing?

You can test ride a LiveWire electric motorcycle at one of our events, or choose a convenient location to take a test ride at one of our Retail Partners.